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Managing The Business

WBT: Transformative CX Talks | Digital Transformation in CX (CXTalks-2022-003)


Description
On Day 3 of Transformative CX Talks, we discuss everything about digital transformation–trends, opportunities, risks, and how to strategize and execute responsible digital transformation. We are joined by an incredible panel of CX leaders: Karen Teo (Meta), Tuukka Josefsson (Utopia Analytics), Wouter Delbaere (Mangtas), and Krishna Baidya (Frost & Sullivan).

Note: This course requires access to Youtube. A short assessment is available after the video which is required to mark the course as COMPLETED.

Training Type: TDCX Training Delivery Method: Online Self Paced Learning Hours: .75

Content
  • WATCH THE VIDEO HERE:
  • CX Talks | Plenary Session Day 3 | Digital Transformation in CX
  • Day 3 Assessment
Completion rules
  • All units must be completed
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