Managing The Business

WBT: Transformative CX Talks | Future CX Talent Strategies (CXTalks-2022-002)


Description
On Day 2 of Transformative CX Talks, we’ve assembled a stellar panel to talk about the important talent strategies to future-proof your business’ CX. We are joined by CX experts: Loukas Tourkomanis (Ex-Airbnb and TikTok), Sjiva De Meester (9 Yards Innovation), Daniel Mendez Costabel (Microsoft), and Krishna Baidya (Frost & Sullivan). Our esteemed panel talks about the current state of the CX talent market, and the innovations and opportunities on the horizon for business across all industries.

Note: This course requires access to Youtube. A short assessment is available after the video which is required to mark the course as COMPLETED.

Training Type: TDCX Training Delivery Method: Online Self Paced Learning Hours: 1

Content
  • Watch the video here:
  • CX Talks Plenary Session Day 2 | Future CX Talent Strategies
  • Day 2 Assessment
Completion rules
  • All units must be completed