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Managing The Business

WBT: Transformative CX Talks | Forward-Looking CX Trends (CXTalks-2022-001)


Description
Kicking off Day 1 of Transformative CX Talks, we talk about the Forward-Looking CX Trends shaping the customer experience landscape. CX leaders Ian Aitchison (COPC), Amelie Brouhard (Club Med), Hisashi Tsuji (Adobe), and Krishna Baidya (Frost & Sullivan) discuss about what the future of CX looks like for businesses across different industries.

Note: This course requires access to Youtube. A short assessment is available after the video which is required to mark the course as COMPLETED.

Training Type: TDCX Training Delivery Method: Online Self Paced Learning Hours: 1

Content
  • Watch the video here:
  • CX Talks Plenary Session Day 1 | Forward-Looking CX Trends
  • Day 1 Assessment
Completion rules
  • All units must be completed
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